Frequently Asked Questions | Company Terms and Policies

Q: Contract: Will I need to sign a service contract?

A. For residential clients we do not bind you to a contract. You are free to cancel your service at anytime for whatever reason. We will require that you sign a non-compete and terms of agreement. On the contrary, commercial clients must sign a contract prior to initiating service to ensure the commitment between both parties

 

Q: License & Insurance: Is your company licensed, Insured & Bonded?

A. Yes. We are a professional cleaning service in the State of Florida. Our entity is legally registered. We pay revenue, sales and employer, taxes and we are covered under liability and worker compensation insurance. 

 

Q: Services: What services do you offer?

A. We offer one-time, weekly, bi-weekly and monthly cleaning services for commercial buildings and residential homes. Additional cleaning services we provide are post-construction/renovation cleaning, move in/out cleaning, foreclosed home cleaning and medical facility cleaning, retail cleaning, car dealership cleaning, event and banquet cleaning. Tasks performed are based on the level purchased and are limited to wiping or scrubbing down surfaces, dusting, mopping and vacuuming. We offer technical services such as stripping, waxing & buffing floors, carpet cleaning services and window washing.

 

Q: Screening Employees: Do you run background checks and drug screening to your cleaning professionals?

A. Our cleaning professionals have been carefully interviewed, screened and drug tested upon employment. They have also gone through detailed training and observed for their professionalism and integrity.

 

Q: Assigned Cleaning Professionals: How many cleaning professionals will be sent to clean my home or office?

A. Two or more cleaning professionals will be assigned to your home or commercial building. However; for larger jobs and we may send a team of three or more for your home or commerical buildings. Our deep or initial cleanings are priced per labor hour from the time cleaning starts till it ends and the price will not change when we send more than one cleaning professional. We do our best to assign the same cleaning professional(s) to your home when you become a recurring client. However; In the event of a sick day, time off, or termination, we reserve the right to send a different cleaning professional.

 

Q: Pet Policy:Do I need to secure my pet while the cleaning professional is in our home?

A. Our staff is animal friendly and have no problem cleaning while your pet is free in the home. However, if your pet is very protective of your home and family, aggressive or if they are very jumpy, we require that you secure him while your cleaning is in progress. We reserve the right to not enter the home or to immediately vacate  the home if we feel your is showing signs of aggressiveness or threat. We do not clean after pets. We do not clean feces, blood or vomit. 

 

Q: Time Of Arrival: If i sign up for repeat cleaning service, will my cleanings be scheduled on the same day and time?

A. This time window is not a guarantee and for that reason you should plan for our visit between the hours of 8:00am and 3:00pm should a time change occur. Traffic conditions, unexpected cancellations, cleaning delays and inclement weather can affect the time of arrival of the cleaning professional(s). Should an unexpected change occur, we may need to move your cleaning to earlier or later than what we originally planned for. If you need to step away from the home, be sure to leave us access (or hidden key) to avoid a cancellation fee. We will do our very best to contact you personally with notification of changes to your estimated time window as we become aware of them.

 

Q: Access To Home: How will you access my home?

A. You can be home to greet the cleaning professional or you can leave access to your home. You can mail us a key in advance, leave the key in a hidden spot or give us a temporary access code to an alarmed entrance. For the safety of our clients we label all keys with a special code to keep keys secured in  a safe box. No identifying information will be on the key. 

 

Q: Eco Products: Do you use Eco friendly products?

A. Our long term vision is to be all-natural and use 100% Eco friendly cleaning agents. Currently, we are using mostly biodegradable products. We do not use any aerosol sprays or ammonia based products. We have kept bleach based products to a minimum and only use in bathrooms and hard surfaces to kill bacteria and mold. 

 

Q: Supplies: Do you bring your own supplies? 

We bring the basic supplies and cleaning agents necessary to clean your home. While we try to keep our product list as toxin free as possible, we do use bleach to kill bacteria and mold especially in bathrooms. If there is a special cleaner that you rather have our staff use, please let the office know so that we may include instructions on the work order and leave the product that you have selected for our to use, out on the counter (we may be able to provide a specific cleaner of your choice at an additional cost). We do not cover damages to the clients vacuum cleaner or damages caused by products used that were provided and requested to be used by the client. 

 

Q: Pricing: What will affect my pricing?

A. We offer competitive prices and have carefully calculated your quoted price and/or flat rate based on the size of the family, cleaning needs and the size of the home. We reserve the right to increase your price or flat rate when you have acquired additional family members, children, added pets, long-term guests, post-party clean up or when a higher/detailed level of cleaning is needed. We require a $50 cleaning fee for first initial cleanings. Initial and one-time cleanings are priced per hour. Recurring services are quoted at a lower flat rate for weekly, bi-weekly and monthly services. Pricing is also subject to change due to the economy. Any changes to your number of family members, additional pets or cleaning requirements must be reported by email immediately.

 

Q: Payments: What payment methods do you offer?

A. We accept payments by debit or credit card via PayPal and cash. There is a $25 late fee for clients not at home and have to reschedule (see our reschedule policy). For our weekly, bi-weekly and monthly clients, payments by checks are accepted and are due on the day of service. Checks are paid to the order of: April Showers Cleaning Service LLC. Commercial services are billed in advance on the 1st of each month and are due in  30 days to avoid 1-5% daily penalty charge.

 

Q: Gratuity: 

A. Gratuity is not mandatory, but greatly appreciated by our staff. 15% is customary 

 

Q: Discounts: Do you offer any special discounts?

A. We offer discounts for military households. If you qualify for this discount, please inform us via email (contact@aprilshowerscs.com) and we will be happy to add the discount to future cleanings. Additional information and documents will be required to verify your qualification status. Receive a $50 credit when you refer a customer who signs up for recurring services and receives 4 consecutive cleanings. Referred customer must have never used our service in the past. Discounts, rewards and other coupon or promotional offers cannot be combined.

Q: Cancellation Policy: What if I need to cancel my cleaning?

A. We are working to make every clients' scheduled cleaning as reliable and routine as possible. Please see the below policy and feel free to contact us with any questions. We understand there may be some individual scenarios that we will consider. We're happy to offer our clients TWO service cancellations per year WITHIN 24 hours of your scheduled service free of charge. We reserved time on our schedule for your cleaning(s) ahead of time. For this reason, please be prepared to be home (or allow access to the home) prior to receiving services. If a conflict comes up, please contact us 24 business hours in advance to reschedule your cleaning. A $50 fee will apply if: your cleaning is cancelled without a 24 business hour emailed notice; If we are not able to access the home due to lock out, same day cancellation less than 24 hours in advance or if we were are unable perform cleaning due to non-payment upon recieving services, you will be charged full rate of service.

Q: What if I need to reschedule my scheduled appointment:

A. Sure thing! you can feel free to do so within ONE WEEK of your service up to four times per year free of charge. For a rescheduled service requested with less then ONE WEEKS notice or after the allotted FOUR per year a $25 service fee will apply.

Q: Inclement Weather: What if my cleaning fall on day of a hurricane day?

For the safety of our employees and drivers, we reserve the right to cancel due to  inclement weather. Considering that weather forecasts are not always accurate,  we also reserve the right to determine when it is safe to travel to your home. We do not follow school or institutional closings. Our cancellation policy will apply should you decide to cancel regardless  of our decision to open for business as usual. 

Q: Holiday Schedule: What if my cleaning falls on a holiday?

A. We are closed on the following Federal Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Christmas Day. If your scheduled cleaning falls on a holiday, we will  contact you ahead of time to reschedule your cleaning. 

Q: Non-Serviced Tasks/Areas: Are there tasks or areas that your company will not cover or clean?

A. At this time, we do offer laundry and organization services (call our office or request a quote online) We ask that all clutter, surfaces, counters, toys and floors be cleared prior to our arrival. We reserve the right to cancel your cleaning if your home is in unsanitary, extreme, overly cluttered conditions or that were not cleared or described accurately. To avoid injury and damage to your property we do not clean wet bars, delicate collectibles or china cabinet items without customers consent. We also do not move heavy items such as couches, beds or appliances. We will move smaller items such as chairs, vases, door mats, small rugs, and lamps. If you would like us to clean behind large or heavier items, please move prior to the cleaning to allow access to the desired area. We do not clean blood, vomit, or feces and we do not clean after pets.

Q: Guarantee: What if I am not satisfied with my cleaning?

A. Our service is covered by our 100% Satisfaction Guarantee. If you are not satisfied, our team will return to your home within 24 hours re-clean your areas in question. We require that any issues be reported by email immediately and that we are allowed to return to the home for a re-clean. Issues reported after 12 hours from the time of service will not be covered under guarantee. We do not guarantee the results of excessive grease, build-up or mold on any areas, especially kitchen cabinets, tubs and showers, blinds, grouts, appliances or walls. This also include excessive pet hair on sofas and chairs that may not come off entirely. These areas may require special heavy duty attention for better results and for such, extra time need to be requested in advance. For dusty homes, please allow for some dust resettlement after your cleaning professional leaves. We try to limit dust in the air but we cannot always guarantee this entirely. Please send issues to us via email at (contact@aprilshowerscs.com) or give us a call at 352.358.7199. Photos of residential homes and commercial buildings, will be taken for quality assurance purposes, April Showers, will not post these photos anywhere without your permission. 

Q: Property Damage: What is the process should a cleaning professional break something in my home?

A. Our staff is trained to be extra careful in your home, However, accidents can happen and our staff instructed to contact the office  as soon as the incident occurs and to leave a note. The office will also follow-up with a phone call or email to determine the best course of action. In the event an item is damaged or broken we will either repair, reimburse you or replace it. A dollar value of "one-of -a-kind" items destroyed must be demonstrated in order that a settlement may be determined. We do not cover damages to the client's vacuum cleaner or damages caused by products used that were provided and requested to be used by the client. We ask that you put away any sentimental or high value items during your cleaning to avoid any accidental damages. 

Q: Should I do anything to prepare for my cleaning service?

A. You can help us to provide you with exceptional cleaning services following these steps:

- Tidy up and straighten before we arrive so that we can focus on cleaning. This is the most effective use of your money and our time, it also eliminates your not being able to find stray objects that we would put away in the wrong place, such as a remote control. 

-Place fresh linens on the bed(s) if you would like us to strip the sheets and remake the beds with clean linens.

-Hang picture frames and mirrors on sturdy wall hooks appropriate for the weight of the hanging  item.  Also inspect the hanging wire replace if deteriorated. Place bumper guards on the backside corners of wall hangings to keep the wall paint from getting scratched.

-Check and repair loose or broken items such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, etc. 

Q: Do you wash windows?

A. We handle interior window washing up to 8 feet. A professional window cleaning service provider would be required to handle higher and exterior windows. 

Q: Do you steam clean carpets ?

A. Absolutely! We've partnered with a reputable local company in Gainesville, FL that specializes in carpet cleaning,  vent cleaning, area rug cleaning, grout cleaning, upholstery cleaning and more. We would be happy to refer our certified and licensed vendor, who can assist you with a large variety of services they offer to Gainesville, FL and surrounding areas. Contact us online or by phone for more information. 

Q: Do you wash dishes ?

A. Yes. For an extra fee we can add this service to your scheduled cleaning.

Q; What If I never used a professional cleaning service before?

A. Don't worry, it's not as bad as you may think... This is a judgement free zone cleaning service! We start by providing you with a residential or commercial assesment.

We find out your specific needs so that we can cater to them.  At that time we will answer any questions you may have about products, services and procedures used. During your assesment, we will also discuss the frequency you are looking for, the service(s) you are requesting and how long it's going to take. Each residential home and commercial building is different and requires specific attention. 

Why Should I/We Choose April Showers Cleaning Service LLC ?

A. We cater to your cleaning needs and pay extra attention to detail. The well-being, sanitation, and health of our clients home or commercial building is our first priority. We offer a 100% satisfaction gaurentee. You are paying for a clean home or office and that's exactly what you will get. Cleaning is our business. We take every opportunity to earn your trust and deliver the service you are looking for and can't find anywhere else. We treat every visit as our 1st and take every chance as our last to impress you. Cleaning is what we do (and we do alot of it). Our commitment is a stress-free service. April Showers Cleaning Service LLC will ensure your happiness and provide you with a clean that you can see, smell and touch! By choosing a locally owned company more money stay's in our community. Larger chains tend to forget about their customers individual needs. We clean In Gainesville, Florida and surrounding areas, because we care & will provide for all of your janitorial needs. Our cleaning professionals are very finiky about how they clean. Wheather it's residential or commercial, April Showers Cleaning Service LLC will work with your schedule to provide for all of your cleaning needs. 

"We don't cut corners, We clean them"

 Do you have more questions? Contact us directly via email or by phone. 100% Satisfaction Gaurenteed.